Zibo Xinhua Fan Co.,Ltd
Address: Nanjiao Town Industrial Park, Zhoucun District, Zibo City, Shandong Province China
Mob: +86-15318607196 (whatsapp; skype; wechat; verber; facebook messenger)
Deliver, shipping and serving
1. Zibo Xinhua fan co., ltd. provides long-term quality services, including a free lifetime of after-sales technical services, one-year warranty period of sold products
2. Our company has a specialized after-sales service team, which is composed of technicians with long-term on-site service experience.
3. When there is any problem with the machines sold by our company, we will give an immediate reply within 2 hours after receiving the notice from the user. The maintenance personnel will arrive at the site of use within 48 hours in Shandong province, and 96 hours outside the province. International users will be responded by calls within 4 hours.
4. The personnel’ tasks of after-sales service mainly include handling quality problems of equipment, on-site guidance for installation and debugging.
5. After the formal test run of the fan, according to the data of the testing instrument, the requirements of the national standard are met and the user's consent is obtained, the after-sales staff of our company can leave the site.
6. In the process of product installation, debugging or operation, if the parts are damaged due to the quality of our equipment, our company will unconditionally replace them as soon as possible. If the parts and components are damaged due to improper use by the buyer or other non-equipment quality reasons, we guarantee to provide the parts and components to the buyer in time according to the material cost price.
7. Our company guarantees to provide the buyer with spare parts at a favorable price for a long time.
8. The warranty period of products sold is 12 months. If there is any manufacturing quality problem within 12 months, our company is responsible for warranty or replacement to satisfaction.
9. Our company has established a regular return visit system. In the first half of each year and the second half of each year, we make a return visit to understand the equipment usage of users and listen to users' opinions carefully, so as to improve the performance and quality of fans.
10. 10L 46# mechanical lubricating oil will be carried with transmission box.